Keep Your Invoice
An original invoice, sales receipt or approved proof of purchase may be required for warranty verification.
Warranty Policy
Reliable Products. Clear Warranty Support.
Our warranty policy explains how eligible Cell Max Power products are assessed, repaired or replaced when a valid manufacturing or technical defect is confirmed.
Warranty coverage depends on the specific product, purchase date and the warranty period mentioned on your invoice, product page or official warranty documentation.
Product Verification
Technical Inspection
Local Support
Warranty Coverage
Coverage Based on Your Product Warranty
Always refer to the warranty period mentioned on your official invoice, product documentation or warranty card.
Proof of purchase required
Product serial number verification
Technical inspection before approval
Product Inspection
Warranty claims are subject to technical assessment before repair, replacement or rejection.
Eligible Defects
Coverage generally applies to confirmed manufacturing, component or workmanship defects during the warranty period.
Resolution
Depending on the assessment, an eligible product may be repaired, serviced or replaced.
Warranty Coverage
What May Be Covered
Subject to inspection and the applicable product warranty, the following types of faults may qualify for warranty support.
✓
Manufacturing Defects
Confirmed faults originating from manufacturing or assembly.
✓
Internal Component Failure
Eligible internal electrical or electronic component faults under normal use.
✓
Battery Management System Faults
BMS-related faults may be evaluated where applicable to the specific product.
✓
Performance-Related Technical Defects
Abnormal performance caused by a verified product defect may be assessed under warranty.
Important
Warranty Approval Is Based on Technical Inspection
Submission of a claim does not automatically mean the product qualifies for free repair or replacement.
01
Serial number is checked
02
Purchase date is verified
03
Installation and usage conditions are reviewed
04
Fault cause is technically diagnosed
Warranty Exclusions
Conditions That May Void Warranty Coverage
Warranty may not apply when product damage is caused by misuse, improper installation, unauthorized modification or conditions outside normal product operation.
Physical Damage
Damage caused by impact, dropping, crushing, fire, flooding or other external events.
Improper Installation
Incorrect wiring, wrong polarity, unsuitable breakers, undersized cables or improper installation practices.
Unauthorized Repair
Opening, modifying or repairing the unit through an unauthorized technician may void coverage.
Overloading
Damage caused by operating beyond the rated power, current, voltage or environmental limits.
Environmental Damage
Damage caused by water, excessive moisture, corrosion, heat, dust or unsuitable installation conditions.
Missing Identification
Products with removed, modified or unreadable serial numbers or identification labels may be rejected.
Normal Wear
Normal aging, cosmetic marks or expected capacity reduction from regular product use may not be covered.
External Electrical Faults
Damage caused by unstable grid supply, lightning, surges or incompatible external equipment may be excluded.
Warranty Claim Process
Simple Steps to Submit a Warranty Claim
Follow these steps to help our support team assess your product efficiently.
1
Prepare
Collect Your Documents
Keep your invoice, product model, serial number and purchase details ready.
2
Contact
Submit the Claim
Contact our team and provide a description of the issue, photos or videos if requested.
3
Inspect
Technical Assessment
The product is inspected to determine the fault cause and warranty eligibility.
4
Resolve
Repair or Resolution
Eligible claims are handled according to the applicable warranty terms and technical assessment.
Required Information
What You Should Have Before Contacting Support
Providing complete information can help reduce delays during the warranty assessment process.
01
Proof of Purchase
Invoice, receipt or approved sales record.
02
Product Serial Number
Clear image of the product identification label.
03
Problem Description
Brief explanation of the fault and when it started.
04
Photos or Videos
Visual evidence may be requested for diagnosis.
Frequently Asked Questions
Warranty Questions & Answers
These answers provide general guidance. The warranty terms applicable to your specific product remain the controlling terms.
Contact Warranty Support ↗Check the warranty period stated on your invoice, product page, warranty card or other official documentation supplied with the product.
No. Coverage depends on the fault cause and the applicable warranty terms. Technical inspection is required before approval.
Unauthorized opening, modification or repair may affect warranty eligibility. Contact support before attempting repairs.
Proof of purchase is generally required to confirm the purchase date and warranty eligibility.
No. Depending on the product, fault and assessment, the resolution may involve repair, servicing, component replacement or product replacement.
Transport, removal, reinstallation and related costs depend on the applicable warranty terms and should be confirmed with support before submitting the product.
Important Warranty Notice
This page provides general warranty guidance. Product-specific warranty cards, invoices, sales agreements and officially issued warranty terms may contain additional conditions and should be reviewed before submitting a claim.
Need Warranty Assistance?
Contact Our Support Team for Product Assessment
Keep your invoice and product serial number ready so our team can assist you more efficiently.